Where can I buy my ticket?
Tickets for ESL One at New York Super Week are available for purchase online on Ticketmaster or at the Madison Square Garden Box Office.
Are tickets linked to a single seat?
The tickets are not bound to single seats in the venue. You can take a seat that you like in the area designated by your ticket. Premium ticket holders can also chose seats outside the premium area.
Where is the Theater at Madison Square Garden located?
Madison Square Garden is located in the heart of Midtown Manhattan at:
Four Pennsylvania Plaza
(7th Avenue between W 31st St and W 33rd St)
New York, NY 10001
When can I enter the venue?
The doors to ESL One at New York Super Week will open at 10AM on Saturday October 3rd and at 10AM on Sunday October 4th. You will be able to enter the venue throughout the rest of the day.
Do I have to stay in the venue the whole day?
Attendees of ESL One at New York Super Week will be able to leave and enter the arena whenever they please.
Will I be able to buy merchandise?
Yes, you will be able to purchase the latest and greatest in Dota 2 and team merchandise at ESL One at New York Super Week. The shops will be available all day on October 3rd and October 4th.
I bought my ticket before August 4th, how do I claim the price reduction refund?
In order to claim any refunds, visitors who bought their tickets before August 4th can go to the ESL Shop at the Madison Square Garden Theater with proof of purchase and ID. Please note that refunds will only be possible at the event itself on October 3rd and 4th.
Can I upgrade or exchange my ticket?
Attendees can exchange/upgrade their tickets for ESL One at New York Super Week by contacting Ticketmaster customer support at tel. 800-653-8000.
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