Got a question?

Everything you need to know

Frequently Asked Questions

  • Does a ticket grant access for both days?

    All tickets will give you access to the arena on both Saturday and Sunday.

  • Ticketmaster asks me to choose a seating map when I want to buy the ticket?

    All tickets are general admission. You can choose any seating map. It won't have any difference for your ticket and is only there for technical reasons. Ticketmaster is going to remove it soon.

  • Is there an age restriction for ESL ONE NY?

    There is no age restriction.

  • I have problems with ticketmaster and get an error while buying.

    Please contact Ticketmaster in that case:
    Customer service hotline: 1-800-653-8000
    E-mail: ticketmaster.com

  • What is included in the Goodie Bag?

    Please refer to the Ticket Page. At the bottom you will find more info.

  • How to get to the arena?

    Check out our Visitors page for more info.

  • Can I buy merch at the venue?

    There wil be merch shops at the venue.

  • What options are there for food and drinks?

    There is a variety of food stands and vendors directly inside the arena that everyone can choose from. You can take your meal to your seating as well if you would like to. Alternatively, you can exit the arena and have your lunch somewhere outside the stadium and then re-enter.

  • May I re-enter the stadium?

    Yes, once you have a wristband, you can leave and re-enter the stadium whenever you want. Last re-entry is during the last match of the day.